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Warranty – Chaleux warrants all of its products (“Products”) purchased through a Chaleux store in the U.S. to be free from defects in materials and workmanship under ordinary consumer use for a period of one (1) year from the date of original retail purchase. During this warranty period, if a defect in the Product is identified, and the customer follows the instructions for returning the Product, Chaleux will, at our option, to the extent permitted by law, either (i) repair the Product using new or refurbished parts, at Chaleux’s expense; (ii) replace the Product with a new Product that is equivalent to the Product that is to be replaced: or (iii) refund to the customer all or part of the purchase price of the Product. Chaleux shall have no obligation to repair, replace or refund until the defective Product is returned to us. A replacement Product will assume the remaining warranty of the original Product. When a refund is given, the returned product becomes Chaleux’s property.
Kindly fill the form below if you require warranty or service:
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If for any reason you aren't satisfied with your purchase you have 30 calendar-days to return or exchange your merchandise. Kindly follow the process below.
After 30 days and before 60 days you may request store credit to use on your next purchases. Sales are considered final after 61 days,
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